Shipping Policy

Shipping Policy

Shipping Errors
We take the utmost care when despatching all orders, however should we make a mistake, we apologise! 

Policy Conditions:

• The incorrect product can be returned to Powermac for a credit
• The return request must be made within 7 days from receipt of shipment
• Products must be in their original, unused condition and in the original box and packaging. Products not in their original condition run the risk of being rejected.
• The total value of the return will be credited to your account.
• The freight charge for Shipping Errors is at Powermac cost.

Faulty Products

Should the product be faulty it can be returned to Powermac under the below Policy Conditions:

Policy Conditions:

• All products must be installed by a licensed electrical tradesman / technician.
• The fault has occurred within the products warranty period
• The warranty period is listed within “specifications” under each product.
• Invoice/receipt must be returned with the product to verify the date of purchase.
• All components relating to the product must be returned.
• If a credit is provided, products will be credited at their most recent purchased price.
• The total value of the return will be credited to your account and will be offset against future orders.
• Powermac to cover cost for return freight charge on all verified faulty products.

Shipping Times

Local pickups via our Trade Counter are free of charge. Kindly contact us on 1800 100 000 to arrange pick ups.